One of the key differences that letting agents often notice between tenancies that go incredibly well and those that can sometimes go sour is flexibility.

Every tenant and landlord signs a tenancy agreement before a renter is given the keys to a property or pending any significant changes, and within its pages are a wide and relatively firm set of rules that both agree to abide by.

However, particularly in the wake of the Renters Rights Bill and how it changes the landlord-tenant relationship, flexibility is more important than ever.

Flexibility is a show of trust and respect that is typically reciprocated, making it not only morally correct but often the best choice from a business standpoint.

Here are some ways to be flexible with tenants.

Allow For Reasonable Modifications

One of the main parts of the tenancy agreement is not allowing modifications to the property, and the broad spirit of the rule is very understandable. However, there is a danger of rigidly applying it, which can stop tenants from ever feeling settled and truly happy in a property.

Whilst major modifications such as taking walls out or making extensive renovations are to be frowned upon, particularly without asking permission first, allowing for picture frames or posters to be hung on the wall is a much more typical request.

In addition, if a tenant has a more substantial need, it is worth discussing it with them to see if it could be reasonably done.

Provide As Much Notice As Possible For Inspections Or Maintenance

It is against the law for landlords to enter a rental property without giving at least 24 hours written notice and the consent of the tenants, but even beyond legality, it is always good to be as flexible as possible for times when you need access to the property.

Being respectful and accommodating to their schedule, needs and requirements as much as possible can lead to a very positive relationship between landlords and tenants.

Being Willing To Work Around Personal Circumstances

Whilst it is ultimately the responsibility of the tenant to either ensure that the rent is paid on time according to the terms of the tenancy agreement or get in touch with their landlord to discuss any issues with payment ahead of time, being proactive and asking if there are any issues will help to avoid particularly difficult eviction proceedings.

Sometimes people struggle with illnesses, losing their jobs, mental health problems, family emergencies or countless other issues that can affect their ability to pay.

Being willing to sort out a payment plan, alternative rental terms or lease terms can help ensure that you keep tenants happy and in your property, particularly if you know that they are otherwise exemplary and proactive.

In the end, despite the finances and contracts involved, landlords and tenants are people, and treating each other as human beings the way we would like to be treated is deeply valuable and important.

You do not necessarily have to be friends or have a close relationship with tenants, and property managers can help sort out the day-to-day aspects of maintaining a property, but being respectful and kind pays dividends.